Refund Policy

Thirty days, no questions

If you are not satisfied with a paid plan for any reason, request a full refund within 30 days of your first payment. No explanation is required.

Email support@crawlwarden.com with the subject "Refund request" and the email address on the account. We aim to reply within one business day. Refunds are issued through Paddle back to your original payment method and typically appear within 5-10 business days, depending on your bank.

Try it before you pay

The free plan is not time-limited and is not a demo: it performs real checks and sends real alerts for 1 site and 5 URLs. Therefore you can confirm CrawlWarden works on your own site before spending anything.

After 30 days

Charges are not refundable after the first 30 days. You can cancel at any time in one click from your account, which stops future billing. Monitoring continues to the end of the period you have already paid for, and the account then returns to the free plan rather than being closed - your history stays.

Renewals

Renewal charges are not routinely refunded. Where a documented failure on our side prevented the service from working for a significant part of a billing period, contact us and we will review it individually.

The free plan

The free plan costs nothing and is not subject to this policy.

Payment processing

All payments are processed by Paddle.com Market Limited, which acts as our Merchant of Record. Billing questions can be raised with us or directly with Paddle.